All our Curtains & Blinds are made to order and as a result not subject to the Distance Selling Regulations. Returns and refunds will only be accepted where we have failed to make goods to your specification or they are faulty. Where incorrect measurements were provided, we cannot give refunds. In all cases we will try to work with you to try and achieve a satisfactory solution to the problem.
In situations where goods fail to match the specification provided by yourselves you must contact us within 7 days of receipt of goods. On return of the goods we will inspect them. Where faulty or incorrect we will repair or alter the goods or if this is not possible a full refund will be given.
Refunds will not be processed until after goods are returned and have been inspected.
The cost of returning goods will be reimbursed once it has been agreed that the fault lies with us.
Delivery and Returns
Delivery will be within 3-4 weeks unless previously agreed. Delivery will be by courier; you will be notified by text or email beforehand. Goods being returned must be packaged in an appropriate way; we are not responsible for damage to goods due to poor packaging.
Cushions
Please contact us at info@thefinecurtaincompany.co.uk within 14 days of receiving the goods and we will email a returns form to you for printing. It is your responsibility to arrange the return of the goods by your own means. We are unable to refund any postage costs.
To avoid disappointment, ensure that the goods are packed carefully to avoid any damage. Unfortunately, we cannot offer refunds unless the returned goods are unused (i.e. the tapes are not pulled and the fabric is in its original condition) – and all packaging that came with the order is returned at the same time.
Your money will be paid in to your bank account a maximum of 14 days after we’ve received the goods.
If there’s a significant problem with the quality of your items, and you’d prefer not to receive a replacement, we’ll collect the faulty goods and give you a full refund within 14 days of making the collection.
Bespoke products
The following products are made to order; therefore, they are non-refundable/non-returnable:
• Made to measure curtains
• Roman or roller blinds
• Cushions
• Fabric orders
We’re confident that you’ll be happy with the quality and the fit of your curtains but in the event that you’re not we’ll always work very hard to resolve any problems. Please do get in touch with us by phone on 0800 121 6370 or by e-mail at info@thefinecurtaincompany.co.uk if you have any concerns and we’ll be happy to help.
All customers will receive an order confirmation email, this outlines your order in full including the exact measurements (in centimetres) of your order – please always check this and if there are any amendments to be made to the order please ensure these are made to us by email within 24 hours of placing the order. If we have not been contacted within the 24-hour period we shall assume that all the details are correct.
Because of the bespoke nature of our products there are some issues that we can’t accept returns or issue full refunds for. Please note our cancellations/returns and refunds policy below:
Bespoke product returns/refunds
We will accept returns and consider replacements or full or partial refunds if there is a significant problem with the quality of manufacture or faults with the fabric. In most cases we will try to fix any issues in our workshop. We cannot accept returns in situations where we have been given incorrect measurements.
Bespoke product cancellations
If you wish to cancel a bespoke order a full refund will be given if you cancel within 24 hours of placing the order providing you notify us by email. After this 24-hour period has passed any cancellations will incur manufacturing, material and cutting costs therefore we will retain up to 50% of the order and we will refund you the balance of your order back to you.
Fabric orders
We advise customers ordering fabric from us to always check the fabric prior to cutting as once the fabric is cut it is deemed non-refundable/non-returnable.
Cushions
Please contact us at info@thefinecurtaincompany.co.uk within 14 days of receiving the goods and we will email a returns form to you for printing. It is your responsibility to arrange the return of the goods by your own means. We are unable to refund any postage costs.
To avoid disappointment, ensure that the goods are packed carefully to avoid any damage. Unfortunately, we cannot offer refunds unless the returned goods are unused (i.e. the tapes are not pulled and the fabric is in its original condition) – and all packaging that came with the order is returned at the same time.
Your money will be paid in to your bank account a maximum of 14 days after we’ve received the goods.
If there’s a significant problem with the quality of your items, and you’d prefer not to receive a replacement, we’ll collect the faulty goods and give you a full refund within 14 days of making the collection.
